Return Policy

We want you to feel confident and secure when purchasing from Epic Story Media. If you have any questions about our policies, please contact us at epiccustomersupport@epicstorymedia.com.

We have a 30-day return policy for unused items which means you have 30 days after receiving your item to request a return if they have not been used. We cannot accept returns for used items unless there are defects. We will immediately replace and/or take a return for any defective item. In either case, you will not be responsible for return shipping cost.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at epiccustomersupport@epicstorymedia.com. Please note we will provide a return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@epicstorymedia.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at epiccustomersupport@epicstorymedia.com.